Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your support requests will be dealt with in no more than 60 min after the ticket or e–mail has been submitted. If your issue requires additional assistance from a sysadmin, we will forward the support ticket or the email to the person on duty, without delay and we will leave a comment to notify you that more time will be needed for finding the optimal solution. If you take advantage of the Optional Managed Services package, any of the services included there will be performed whenever you decide.
A Top–Notch Customer Service
If you require any assistance using our Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server on your behalf, don’t hesitate to reach the client support team at any time through the ticketing system. Also, should you require assistance managing your dedicated web hosting server, you can make use of our Optional Managed Services package, which includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, backup disk space, etc.
A User–Friendly Help Section
Our Hosting Control Panel has been pre–installed for each Linux dedicated hosting server. Among its features is a rather useful integrated knowledgebase that will walk you step by step on all the operations that you can carry out. The majority of educational articles also video versions that show all the tasks that you can carry out in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.