In case you have never opened a web hosting account or you’re changing companies and the new one uses a Control Panel tool that you have not seen before, you may become perplexed about how to carry out a certain task in your account or on your computer. That is why, a lot of companies have set up a knowledge base, which presents the most frequent enquiries and issues related to the specific platform they use, instead of including only some general info. This sort of knowledge base will allow you to find the right info swiftly and effortlessly, so you will not have to dedicate a lot of time and efforts to issues that might require something as elementary as clicking on a button or checking off a tickbox. In this way, not only can you get things done, but you can also discover lots of new and important details, both about the way you can manage your account and about the way the hosting service works in general.

Extensive Online Documentation in Web Hosting

If you have bought your first web hosting plan through our company or have moved your site over to us, you will grow familiar with our platform and our custom-created Hepsia Control Panel very quickly thanks to the fact that we have compiled an extensive web-based knowledge base where you can find all the information that you’ll ever need – both general info with regard to the web hosting service as a whole and more concrete info about the different features that you can use and the difficulties that you might stumble upon. The articles themselves are located in two places. The whole article archive is accessible through the Help section of the Control Panel. You can find articles that are dedicated to the different functions in every section of the Control Panel as well. You can discover how to do virtually everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles include exhaustive instructions, so you’ll never get confused because of an ambiguous text. Of course, in case you run into a more specific problem and you do not find anything about it in our knowledge base, you can touch base with our client support team members 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an in-depth online knowledge base for all our current and future customers, so in case you purchase a semi-dedicated server account through us, you will be able to find any information that you need at any moment. We have an abundance of educative articles, which will help you understand better what is happening in your account – "What’s PHP?" and "What are file permissions?" are merely two examples. Our comprehensive guides will help you do anything you wish – unzip an archive, import a MySQL database, redirect a domain, and so on. Plus, we also have troubleshooting guidelines, which will enable you to discover what spurs a specific problem and the viable solutions for it. If you can’t send e-mails or your domain returns a 500 Internal Server Error message, for instance, you can examine our knowledge base and rectify the problem very quickly. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.