The customer support that you can get from your web hosting company is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with an active account. Timely and accurate info about a question or an issue can save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from an actual hosting supplier not from a reseller. When you buy a hosting account via a company that doesn't own its servers and it cannot access them immediately, it's almost certain that you'll wait for a couple of days in order to get an answer to your query, thus your websites may stay offline for quite some time. In contrast, a supplier that offers various options for communication and has a tech support team that is available at any time will assist you to right away and help you minimize or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Web Hosting

The customer and technical support services for all of our web hosting packages are round-the-clock, therefore you can forget all about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail message. If you already have an account, you'll be able to open a support ticket on top of the other three options for communication. You can choose the best way to contact us depending on where you are or the hardware you use. We will help you for more or less any hosting-related question that you have or issue that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting services that we supply come with 24/7 customer and technical support, which means that regardless of what issue you have, you'll be able to contact us and we'll give you a hand right away. The guaranteed response time for any email message or trouble ticket that you open from your Hepsia hosting Control Panel is just one hour; usually the reply time hardly ever exceeds twenty minutes. In addition, we offer telephone support with multiple local numbers internationally plus a live chat, which means that you're able to contact us and get additional details about our solutions even if you do not have an account yet. We're able to assist you with any question or a difficulty you have - payment methods, package specifications, e-mail configuration, website hosting account settings, and many others. If you use our services, you won't ever encounter an issue where you need to wait for a couple of days to get a problem solved like you may need to do with numerous other suppliers.

24/7 Customer Support in VPS Web Hosting

Each and every virtual private server plan that we provide comes with 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you are able to contact us at any time, even weekends and holidays. For your benefit, we supply different ways of communication - phone support with a couple of local numbers around the world, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems since it is much easier to track what is going on. The maximum guaranteed reply time for all email messages and tickets is an hour, but it hardly ever takes that long to receive help. If you acquire the Managed Services upgrade that we offer, our administrators can also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour max answer time warranty, you will get prompt support when you acquire a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, which means that every time you open a ticket from your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the perfect option when the matter in question requires a longer period of time to be solved or in case it should be forwarded to our admins, since it is a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.