24/7 Customer Support in Web Hosting
The customer and technical support services for all of our web hosting packages are round-the-clock, therefore you can forget all about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail message. If you already have an account, you'll be able to open a support ticket on top of the other three options for communication. You can choose the best way to contact us depending on where you are or the hardware you use. We will help you for more or less any hosting-related question that you have or issue that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
All the semi-dedicated hosting services that we supply come with 24/7 customer and technical support, which means that regardless of what issue you have, you'll be able to contact us and we'll give you a hand right away. The guaranteed response time for any email message or trouble ticket that you open from your Hepsia hosting Control Panel is just one hour; usually the reply time hardly ever exceeds twenty minutes. In addition, we offer telephone support with multiple local numbers internationally plus a live chat, which means that you're able to contact us and get additional details about our solutions even if you do not have an account yet. We're able to assist you with any question or a difficulty you have - payment methods, package specifications, e-mail configuration, website hosting account settings, and many others. If you use our services, you won't ever encounter an issue where you need to wait for a couple of days to get a problem solved like you may need to do with numerous other suppliers.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server plan that we provide comes with 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you are able to contact us at any time, even weekends and holidays. For your benefit, we supply different ways of communication - phone support with a couple of local numbers around the world, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems since it is much easier to track what is going on. The maximum guaranteed reply time for all email messages and tickets is an hour, but it hardly ever takes that long to receive help. If you acquire the Managed Services upgrade that we offer, our administrators can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max answer time warranty, you will get prompt support when you acquire a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, which means that every time you open a ticket from your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the perfect option when the matter in question requires a longer period of time to be solved or in case it should be forwarded to our admins, since it is a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.