There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. It’s the easiest method of correspondence for a variety of reasons. In the event that no customer service staff representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy & paste large pieces of information without worrying about misprints, and if a particular problem requires more time to be solved or a number of responses must be exchanged, all the info will be in the exact same place, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are usually separate from the web hosting platform, which goes to say that if you need to provide information or to adhere to instructions, you will need to use at least 2 different admin dashboards and this number can rise if you desire to administer a couple of domains. Besides, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you are browsing through your files or customizing various account settings. The ticketing system is being monitored 24-7-365 by our customer care staff members and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to get assistance. In stark contrast with certain web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and request info with regards to any technical or billing issue. Moreover, you can read a variety of help articles, which will help you handle the most common complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything from a single place, so we have implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which comes with every single semi-dedicated server package. This will permit you to manage the correspondence with our customer service team along with your websites, which suggests that you will not have to memorize an additional username for a separate system. You will be able to post a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Additionally, you can go through older tickets using a smart search functionality or take a look at relevant help articles with solutions to commonly confronted challenges. The built-in ticketing system is monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you out.