Integrated Ticketing System in Web Hosting
With a web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you are browsing through your files or customizing various account settings. The ticketing system is being monitored 24-7-365 by our customer care staff members and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to get assistance. In stark contrast with certain web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and request info with regards to any technical or billing issue. Moreover, you can read a variety of help articles, which will help you handle the most common complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything from a single place, so we have implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which comes with every single semi-dedicated server package. This will permit you to manage the correspondence with our customer service team along with your websites, which suggests that you will not have to memorize an additional username for a separate system. You will be able to post a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Additionally, you can go through older tickets using a smart search functionality or take a look at relevant help articles with solutions to commonly confronted challenges. The built-in ticketing system is monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you out.