If your hosting provider offers live chat support, you're able to speak with an agent in real-time and find out useful info or get an issue resolved promptly. The key advantage of using chat rather than calling to consult with a live person is that you will need only a computer with Internet access, so you will not pay any charges when you're in a different country or state. In addition, it will be a lot easier to copy and paste information for instance domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other side over the phone. The live chat is also a quicker option to contact your web hosting supplier's support crew in comparison to using a ticketing system. What's more, in case some trouble requires a little more time to be taken care of, you can do something different while you wait for assistance on the live chat, so that you will not waste time - something that's not possible if you're on the telephone.

Live Chat Support in Web Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You are able to contact us every single day, which includes holidays and weekends, and we can give you more details about the web hosting services that we supply in case you are not among our customers yet, or about common and billing questions in case you already have a user profile. Although for solely technical matters you will have to open a trouble ticket to the tech support team, since such matters require additional time to be resolved, you may still contact us through our live chat for some technical details. For example, we are able to help you set up an email address in your e-mail client or troubleshoot a variety of issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, which means that if you have any kind of questions about our semi-dedicated hosting services, you'll be able to get in touch with our customer care team at any moment no matter if you have already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and general questions and problems, still we can help you with quite a few tech questions too. We can help you select the proper plan for your sites in case you don't have an account yet, we can reply any kind of billing questions or issues you could have or we can help you with installing your new email address on your computer or smartphone - all this will be done in a timely manner since our live chat service is available all day long, every single day. Every time you require support, you are able to talk with an agent and save time and effort.