If you’re a site owner, a problem can always occur and it does not automatically need to be connected with the hosting service itself. For example, something could go wrong when you bring an Internet application up to date or some vital content can be edited or erased incidentally. Irrespective of what the essence of the problem may be, you will need to contact the help desk team and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are confronting. How fast they’ll do it will predetermine the amount of time that your sites will be unavailable. For some sites such as community web portals or shopping portals, a lengthened outage can too often mean lost visitors and money. With this in mind, it is exceptionally important to use the services of a web hosting company that offers not only a very good support service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum response time for any customer support ticket that you submit or any email that you send is only 1 hour, even if you contact us during weekends and national holidays. Whatever the nature of your question or issue may be, we’ll lend a helping hand straight away and will supply you with the necessary information to resolve any problem with your sites. The real response time normally does not surpass 15 to 20 minutes, which implies that you can forget about waiting around for hours on end to get an issue resolved or what is even worse – waiting around a whole day only to receive an answer that more information is needed whilst nothing’s sorted out. We’ll give you assistance in a jiffy as we understand how valuable time can be in the dynamic online sphere. The one-hour reply time guarantee is valid for any billing or technical inquiry that you may have regarding our web hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we understand just how vital it is to obtain well-timed help, we guarantee that you won’t ever have to wait around for more than 60 minutes to receive a reply to any ticket that you open via your semi-dedicated server CP. In fact, you will seldom have to wait around for more than 20-30 minutes and this applies to any inquiry regardless of its nature – general, technical or billing. Additionally, our client and technical support staff is available to you 24x7, which suggests that even if you post a ticket during legal holidays, you will invariably receive an immediate response, which will include the answer to a query, the solution to an obstacle or the information necessary to resolve an issue yourself – if there’s something that you need to do on your end. With us, you will never have to waste a whole day hanging around awaiting a response like you would with other companies.