Phone Support in Web Hosting
We believe that having the option to communicate with a live consultant is very important, so we have three support lines all around the world (Australia, USA and UK) and you can reach us over the phone for 14 hours every day. If you consider purchasing one of our web hosting services, for instance, you will be able to call us and learn more about our services before placing your order to make sure that we cover all system requirements for your web sites. After the order, you will be able to get in touch with us about all of the sales or billing difficulties you may have, or receive any kind of general or basic tech information you need. We've tried to find the balance between phone and ticket support, so for strictly technical issues you can use the ticketing system, which will make it easier to monitor the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hours daily as a part of the support services for each and every semi-dedicated server package that we supply. As some issues are more complex and time-consuming, you'll have to open a ticket in case you come across such a problem, still for all the billing, general or minor technical issues you can always phone us and we will assist you instantly to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your sites on our innovative cloud platform or you are able to receive any other general info on our semi-dedicated solutions. We now have local numbers in the United States, Great Britain and Australia along with an international number, which means that you can call the one which is nearer to where you are.